Terms and Conditions – Mattress Collection

Welcome to Mattress Collection. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Introduction

These terms govern your use of Mattress Collection’s website and services. By using our services, you accept these terms in full.

2. Acceptance of Terms

By accessing our website, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.

3. Products and Services

Mattress Collection offers a wide range of mattresses and related bedding products. We strive to provide accurate product descriptions and images; however, we do not guarantee that they are free from errors.

4. Orders and Payments

4.1 Order Acceptance

All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in product or pricing information, or suspected fraud.

4.2 Payment Terms

Payments must be made through the approved payment methods listed on our website. By providing your payment information, you represent and warrant that you have the right to use the selected payment method.

5. Shipping and Delivery

We offer various shipping options to accommodate your needs. Shipping fees and delivery times are calculated based on the selected method and your location.

• Standard Shipping: Typically delivered within 5-7 business days.
• Express Shipping: Delivered within 2-3 business days.
• Free Shipping: Available for orders over a specified amount.

Delivery dates are estimates and not guaranteed. We are not responsible for any delays caused by carriers or unforeseen circumstances.

6. Returns and Refunds

Our return policy allows customers to return products within a specified period from the date of delivery.

6.1 Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team within the return window.
2. Provide your order number and reason for return.
3. Receive return instructions and a return authorization number.

6.2 Refund Conditions

Refunds will be processed once the returned item is received and inspected. Refunds are issued using the original payment method.

• Defective Products: Eligible for full refund or replacement.
• Incorrect Items: Eligible for replacement or refund.
• Non-defective Items: Returns accepted if within the return period, subject to certain conditions.

7. Warranty

All mattresses come with a manufacturer’s warranty covering defects in materials and workmanship. Specific warranty terms vary by product.

8. Limitation of Liability

Mattress Collection shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

9. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Mattress Collection and is protected by applicable intellectual property laws.

10. Governing Law

These terms are governed by and construed in accordance with the laws of the jurisdiction in which Mattress Collection operates.

11. Changes to Terms

Mattress Collection reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website.

12. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13. Entire Agreement

These terms constitute the entire agreement between you and Mattress Collection regarding the use of our services, superseding any prior agreements.

14. Termination

We may terminate or suspend access to our services immediately, without prior notice, for any reason, including breach of these terms.

15. User Responsibilities

As a user, you agree to use our services in compliance with all applicable laws and regulations. You are responsible for maintaining the confidentiality of your account information.

16. Indemnification

You agree to indemnify, defend, and hold harmless Mattress Collection, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or debt incurred from your use of our services.

17. Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the practices described in the Privacy Policy.

18. Dispute Resolution

Any disputes arising out of these terms will be resolved through binding arbitration in accordance with the rules of the jurisdiction specified.

19. Feedback

We welcome your feedback. Any suggestions or feedback provided by you will be considered non-confidential and non-proprietary.

20. No Waiver

Failure to enforce any right or provision of these terms shall not constitute a waiver of such rights.